Telephone Surveys

When we carry out phone surveys for you, we go through our plan from start to finish, before making the first phone call. In this type of research, random digit dialing (RDD) can place phone calls to numbers that are available, along with those that are unlisted. By using RDD, sample accuracy improves the overall quality and consistency of the research. With computer-assisted telephone interviewing (CATI) software, our experienced interviewers can conduct the survey with exceptional accuracy. Questions are on rotation with the CATI platform’s assistance. This is just one of the ways we can provide you with a first-rate service. 

Interactive Voice Response Surveys

Another type of survey we have on offer are interactive voice response (IVR) surveys. Research is conducted without an interviewer present for IVR questionaries. Pre-recorded questions are asked to individuals, and they can answer by using the keypads on their phone, or by recording their response after they hear a beep sound on the phone. The vast majority of IVR surveys are either net promoter score (NPS) surveys or customer satisfaction score (CSAT) surveys. With an ever-growing demand for customer satisfaction, it is important to know from a business perspective what your clients are really thinking.